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Exceptional Usability. Even On The Go.

Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creative.

At WPCRM we believe that software should not dictate how a user conducts their day; WPCRM intuitively provides users with the relevant information they need, when they need it.

We call it "Zenware", and it's why our users love WPCRM.

 

Small Details, Large Impact

WPCRM dedicates a vast amount of resources to continually improving the User Experience (UX).  Small details -- such as auto-complete search, the ability to open multiple customers/contacts/opportunities at one time, minimizing clicks, platform and device independence, clever shortcuts and intuitive navigation -- make a huge difference to those who are using the system on a regular basis.  Our philosophy is that if a user needs to spend any significant amount of time poring over software documentation or help files, then there is a major problem with the intuitiveness of the system.

Why focus on the end user?

Our experience with most CRM implementations has demonstrated that in order to get maximum system adoption, the system has to keep the end users happy.  Increased user satisfaction leads to more system usage, better adherence to corporate processes, higher quality of customer data, improved collaboration between teams, and more valuable Executive reporting.  In short, the key to a successful CRM implementation comes down to two factors:

  1. Prominent High-level Executive Sponsorship
  2. Usability and "Value" to Grass Roots users